I have a Brother laser printer HL-2040. It keeps telling me that the paper is jammed or that it needs service.
Usually when this problem appears it has a sheet of paper wrapped around the heat roll of the fuser. Open the back of the printer, you should see a black roll and an orange roll (could also be 2 black rolls). If one of the rolls is white you have paper wrapped around it. The next thing that tends to cause this problem is the exit sensor for the fuser is broken or out of place.
Keywords: paper jam
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Usually when this problem appears it has a sheet of paper wrapped around the heat roll of the fuser. Open the back of the printer, you should see a black roll and an orange roll (could also be 2 black rolls). If one of the rolls is white you have paper wrapped around it. The next thing that tends to cause this problem is the exit sensor for the fuser is broken or out of place.
Keywords: paper jam
Return to the Knowledgebase Questions and Answers
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