I recently moved and my printer (HP Laserjet 1020) was packed in a box. The printer fell over during transport. Everything works except it won't print anything. Is it possible that the toner cartridge messed up? Would replacing the cartridge fix it or would buyin a new printer be better? The printer is about 3 months old.
Try the following: Disconnect it completely from the comptuer. Plug the power adapter in. Turn the printer on. Does it run through its normal startup process? If no, something is wrong. Try opening it up and seeing if anything is jamming it up. You may have to replace it at that point. If yes, turn the printer off and reconnect to PC. Power the printer back on and wait for it to boot up completely. If you're using Windows (I'm assuming) go to START / SETTINGS / CONTROL PANEL / PRINTERS and delete the entry for the printer. Then re-install the printer. Make sure you have the updated drivers.If at this point it does not work, you may want to try Windows updates. Leave your printer plugged in, sometimes windows update recognizes your devices and install the latest drivers for you. Also, make sure your cables are working properly. The drivers for your printer should have a cleaning utility. Try running that utility and make sure you go through all the steps.



Keywords: Windows Updates

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