My HP printer does not recognize my new cartridge. A lot of times when a printhead is not seen by your HP printer it is because of dirty contacts in the carriage assembly. Turn off the printer and remove the printhead and using a damp lint free cloth, clean the contacts inside the carriage assembly for the color in question and see if that helps. Let it dry, put the new printhead back in and turn on the printer.
"What a nice surprise to have someone actually following up on an order to see if shipment and my order was processed without any problems! It was delivered as promised and was very satisfied with the order to receipt process. I will now not only be using your company for my personal home computer but for my insurance brokerage company too! Thank you again for outstanding customer service when in this day and age it seems to be a thing of the past." (Laurel M.)
