My HP printer suddenly gets an error that says: 'Print Cartridge Problem. The following print cartridges have a problem: Black and Tri-Color. Refer to Printer Documentation.' I've taken them out, put them back in, cleaned the copper heads, turned the printer off and on. The error is still there. Any ideas?

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My HP printer suddenly gets an error that says: 'Print Cartridge Problem. The following print cartridges have a problem: Black and Tri-Color. Refer to Printer Documentation.' I've taken them out, put them back in, cleaned the copper heads, turned the printer off and on. The error is still there. Any ideas?
The only time you can get this message is if you refilled the cartridge. Often, HP will not accept refills and often can damage the head. If they are original cartridge, return them. Before returning , go in HP Toolbox and go in printer services and make sure you have done an alignment test.

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